No. As standard, we supply our planters untreated. They can be treated with a protective oil. For this we use a water-based, UV-resistant oil that does not flake. An oil treatment requires periodic maintenance, depending on the weather conditions and location.
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Frequently asked questions
Frequently asked questions
Frequently asked questions
01
Wood — General
No. An oil treatment is not required, because the wood species we use are naturally very durable. An oil treatment does offer extra protection and can extend the lifespan. This requires periodic maintenance, depending on the weather conditions and location.
Yes. Untreated wood greys naturally and over time develops a characteristic silver-grey appearance. How quickly this happens depends on exposure to sunlight and rain.
Wood requires little maintenance. Remove green deposits or dirt easily with a soft brush or sponge and a solution of soda and water, then rinse thoroughly. Always read the instructions carefully before use. Note: never use a pressure washer.
01
Wood — General
No. As standard, we supply our planters untreated. They can be treated with a protective oil. For this we use a water-based, UV-resistant oil that does not flake. An oil treatment requires periodic maintenance, depending on the weather conditions and location.
No. An oil treatment is not required, because the wood species we use are naturally very durable. An oil treatment does offer extra protection and can extend the lifespan. This requires periodic maintenance, depending on the weather conditions and location.
Yes. Untreated wood greys naturally and over time develops a characteristic silver-grey appearance. How quickly this happens depends on exposure to sunlight and rain.
Wood requires little maintenance. Remove green deposits or dirt easily with a soft brush or sponge and a solution of soda and water, then rinse thoroughly. Always read the instructions carefully before use. Note: never use a pressure washer.
01
Wood — General
No. As standard, we supply our planters untreated. They can be treated with a protective oil. For this we use a water-based, UV-resistant oil that does not flake. An oil treatment requires periodic maintenance, depending on the weather conditions and location.
No. An oil treatment is not required, because the wood species we use are naturally very durable. An oil treatment does offer extra protection and can extend the lifespan. This requires periodic maintenance, depending on the weather conditions and location.
Yes. Untreated wood greys naturally and over time develops a characteristic silver-grey appearance. How quickly this happens depends on exposure to sunlight and rain.
Wood requires little maintenance. Remove green deposits or dirt easily with a soft brush or sponge and a solution of soda and water, then rinse thoroughly. Always read the instructions carefully before use. Note: never use a pressure washer.
02
Oak
Yes. Oak has a rustic look and high durability. The wood is carefully dried and treated before processing.
Oak naturally contains a high concentration of tannic acid (tannin). Although the wood is bleached before processing, heavy rain can still release tannin from the wood. This can temporarily cause stains on, for example, tiles or a paved terrace.
No. The release of tannin is a natural process and is not harmful to the planter, the terrace or your health.
We recommend rinsing the planter thoroughly before use, for example with a garden hose. You can also leave the planter outside for a while before placing it directly on a tiled or paved terrace.
There are products on the market that remove tannin stains quickly and completely. Over time, the discolouration will also largely disappear by itself.
02
Oak
Yes. Oak has a rustic look and high durability. The wood is carefully dried and treated before processing.
Oak naturally contains a high concentration of tannic acid (tannin). Although the wood is bleached before processing, heavy rain can still release tannin from the wood. This can temporarily cause stains on, for example, tiles or a paved terrace.
No. The release of tannin is a natural process and is not harmful to the planter, the terrace or your health.
We recommend rinsing the planter thoroughly before use, for example with a garden hose. You can also leave the planter outside for a while before placing it directly on a tiled or paved terrace.
There are products on the market that remove tannin stains quickly and completely. Over time, the discolouration will also largely disappear by itself.
02
Oak
Yes. Oak has a rustic look and high durability. The wood is carefully dried and treated before processing.
Oak naturally contains a high concentration of tannic acid (tannin). Although the wood is bleached before processing, heavy rain can still release tannin from the wood. This can temporarily cause stains on, for example, tiles or a paved terrace.
No. The release of tannin is a natural process and is not harmful to the planter, the terrace or your health.
We recommend rinsing the planter thoroughly before use, for example with a garden hose. You can also leave the planter outside for a while before placing it directly on a tiled or paved terrace.
There are products on the market that remove tannin stains quickly and completely. Over time, the discolouration will also largely disappear by itself.
03
Planters
No. As standard, we supply our planters without an inner container. Optionally, our planters can be fitted with an HDPE inner container or with insulating moisture-resistant boards. Prices are always available on request.
Yes. The bottom of the planters is made of hardwood boards with open gaps between them, so excess water can drain away freely.
An inner container offers extra protection for the wood and can extend its lifespan. Prices for inner containers are always available on request.
The insulation board has a dual function: its moisture resistance protects the wood on the inside, and its insulating capacity protects plant roots against severe frost. Prices for insulating boards are always available on request.
Yes. The dimensions and load capacity of the swivel castors are precisely matched to the size of the planter, so it can be moved smoothly, even when completely filled. To integrate wheels in an aesthetically and structurally sound way, structural adjustments to the planter are sometimes required. Such adjustments are always agreed in close consultation with the customer. Prices for wheels are always available on request.
03
Planters
No. As standard, we supply our planters without an inner container. Optionally, our planters can be fitted with an HDPE inner container or with insulating moisture-resistant boards. Prices are always available on request.
Yes. The bottom of the planters is made of hardwood boards with open gaps between them, so excess water can drain away freely.
An inner container offers extra protection for the wood and can extend its lifespan. Prices for inner containers are always available on request.
The insulation board has a dual function: its moisture resistance protects the wood on the inside, and its insulating capacity protects plant roots against severe frost. Prices for insulating boards are always available on request.
Yes. The dimensions and load capacity of the swivel castors are precisely matched to the size of the planter, so it can be moved smoothly, even when completely filled. To integrate wheels in an aesthetically and structurally sound way, structural adjustments to the planter are sometimes required. Such adjustments are always agreed in close consultation with the customer. Prices for wheels are always available on request.
03
Planters
No. As standard, we supply our planters without an inner container. Optionally, our planters can be fitted with an HDPE inner container or with insulating moisture-resistant boards. Prices are always available on request.
Yes. The bottom of the planters is made of hardwood boards with open gaps between them, so excess water can drain away freely.
An inner container offers extra protection for the wood and can extend its lifespan. Prices for inner containers are always available on request.
The insulation board has a dual function: its moisture resistance protects the wood on the inside, and its insulating capacity protects plant roots against severe frost. Prices for insulating boards are always available on request.
Yes. The dimensions and load capacity of the swivel castors are precisely matched to the size of the planter, so it can be moved smoothly, even when completely filled. To integrate wheels in an aesthetically and structurally sound way, structural adjustments to the planter are sometimes required. Such adjustments are always agreed in close consultation with the customer. Prices for wheels are always available on request.
04
Quotations
You can request a quotation via the form on the contact page of this website or by email to woodworks@out-standing.be, stating your full company details (name, billing address, VAT number, delivery address, phone number and email address).
We handle quotation requests within 5 to 8 working days.
No. All transport costs are paid by the customer. Goods are not delivered carriage paid (franco).
To calculate transport costs, we need the following details:
• Quantity of goods
• Description of the goods
• Dimensions
• Delivery country
• Postal code of the delivery address
04
Quotations
You can request a quotation via the form on the contact page of this website or by email to woodworks@out-standing.be, stating your full company details (name, billing address, VAT number, delivery address, phone number and email address).
We handle quotation requests within 5 to 8 working days.
No. All transport costs are paid by the customer. Goods are not delivered carriage paid (franco).
To calculate transport costs, we need the following details:
• Quantity of goods
• Description of the goods
• Dimensions
• Delivery country
• Postal code of the delivery address
04
Quotations
You can request a quotation via the form on the contact page of this website or by email to woodworks@out-standing.be, stating your full company details (name, billing address, VAT number, delivery address, phone number and email address).
We handle quotation requests within 5 to 8 working days.
No. All transport costs are paid by the customer. Goods are not delivered carriage paid (franco).
To calculate transport costs, we need the following details:
• Quantity of goods
• Description of the goods
• Dimensions
• Delivery country
• Postal code of the delivery address
05
Orders
You can order via the form on the contact page of this website or by email to woodworks@out-standing.be, stating your full company details (name, billing address, VAT number, delivery address, phone number and email address).
After your order you will receive an order confirmation and a pro forma invoice for the payment of a deposit. Once this has been paid, the delivery time starts.
05
Orders
You can order via the form on the contact page of this website or by email to woodworks@out-standing.be, stating your full company details (name, billing address, VAT number, delivery address, phone number and email address).
After your order you will receive an order confirmation and a pro forma invoice for the payment of a deposit. Once this has been paid, the delivery time starts.
05
Orders
You can order via the form on the contact page of this website or by email to woodworks@out-standing.be, stating your full company details (name, billing address, VAT number, delivery address, phone number and email address).
After your order you will receive an order confirmation and a pro forma invoice for the payment of a deposit. Once this has been paid, the delivery time starts.
06
Delivery & Transport
The delivery time is on average 4 to 8 weeks. Delivery times are confirmed at the time of the order or the quotation request.
Yes, we deliver both within Belgium and internationally. Transport costs are always available upon request.
The goods are delivered on pallets and placed on the pavement at the delivery address. The transport costs cover this delivery.
Yes. The pallets must be opened on delivery, so you can inspect the goods in the presence of the driver, before you sign the delivery note.
Damaged goods must be refused on delivery. The reason for refusal must be clearly stated on the delivery note. Damaged goods will then be replaced within the delivery time applicable at that moment. Refusals that are not registered according to this procedure cannot be accepted.
If goods are missing, this must be stated clearly and precisely on the delivery note, including the number and type of missing items. Complaints that are not registered according to this procedure cannot be accepted.
State this clearly on the delivery note and have the driver sign this remark. Complaints or refusals that are not registered according to this procedure cannot be accepted.
You must inform Out-Standing by email at woodworks@out-standing.be within 48 hours of delivery. Complaints or refusals reported after this period or not registered according to the procedure above cannot be accepted.
No. The remark “subject to unpacking” is not accepted. Any damage, missing goods or other defects must be described concretely and precisely on the delivery note. Complaints or refusals that are not registered according to this procedure cannot be accepted.
If no damage, missing goods or other defects are reported within the prescribed period, the goods are deemed to have been delivered in accordance with the order.
06
Delivery & Transport
The delivery time is on average 4 to 8 weeks. Delivery times are confirmed at the time of the order or the quotation request.
Yes, we deliver both within Belgium and internationally. Transport costs are always available upon request.
The goods are delivered on pallets and placed on the pavement at the delivery address. The transport costs cover this delivery.
Yes. The pallets must be opened on delivery, so you can inspect the goods in the presence of the driver, before you sign the delivery note.
Damaged goods must be refused on delivery. The reason for refusal must be clearly stated on the delivery note. Damaged goods will then be replaced within the delivery time applicable at that moment. Refusals that are not registered according to this procedure cannot be accepted.
If goods are missing, this must be stated clearly and precisely on the delivery note, including the number and type of missing items. Complaints that are not registered according to this procedure cannot be accepted.
State this clearly on the delivery note and have the driver sign this remark. Complaints or refusals that are not registered according to this procedure cannot be accepted.
You must inform Out-Standing by email at woodworks@out-standing.be within 48 hours of delivery. Complaints or refusals reported after this period or not registered according to the procedure above cannot be accepted.
No. The remark “subject to unpacking” is not accepted. Any damage, missing goods or other defects must be described concretely and precisely on the delivery note. Complaints or refusals that are not registered according to this procedure cannot be accepted.
If no damage, missing goods or other defects are reported within the prescribed period, the goods are deemed to have been delivered in accordance with the order.
06
Delivery & Transport
The delivery time is on average 4 to 8 weeks. Delivery times are confirmed at the time of the order or the quotation request.
Yes, we deliver both within Belgium and internationally. Transport costs are always available upon request.
The goods are delivered on pallets and placed on the pavement at the delivery address. The transport costs cover this delivery.
Yes. The pallets must be opened on delivery, so you can inspect the goods in the presence of the driver, before you sign the delivery note.
Damaged goods must be refused on delivery. The reason for refusal must be clearly stated on the delivery note. Damaged goods will then be replaced within the delivery time applicable at that moment. Refusals that are not registered according to this procedure cannot be accepted.
If goods are missing, this must be stated clearly and precisely on the delivery note, including the number and type of missing items. Complaints that are not registered according to this procedure cannot be accepted.
State this clearly on the delivery note and have the driver sign this remark. Complaints or refusals that are not registered according to this procedure cannot be accepted.
You must inform Out-Standing by email at woodworks@out-standing.be within 48 hours of delivery. Complaints or refusals reported after this period or not registered according to the procedure above cannot be accepted.
No. The remark “subject to unpacking” is not accepted. Any damage, missing goods or other defects must be described concretely and precisely on the delivery note. Complaints or refusals that are not registered according to this procedure cannot be accepted.
If no damage, missing goods or other defects are reported within the prescribed period, the goods are deemed to have been delivered in accordance with the order.
07
Warranty & Natural Properties of Wood
Out-Standing provides a 2-year warranty on manufacturing defects.
No. Wood is a natural material and reacts to changes in temperature, humidity and weather conditions. Because of this natural movement, gaps can appear at joints, or cracks can appear in or between individual boards. These are natural properties of wood and are not covered by the warranty.
07
Warranty & Natural Properties of Wood
Out-Standing provides a 2-year warranty on manufacturing defects.
No. Wood is a natural material and reacts to changes in temperature, humidity and weather conditions. Because of this natural movement, gaps can appear at joints, or cracks can appear in or between individual boards. These are natural properties of wood and are not covered by the warranty.
07
Warranty & Natural Properties of Wood
Out-Standing provides a 2-year warranty on manufacturing defects.
No. Wood is a natural material and reacts to changes in temperature, humidity and weather conditions. Because of this natural movement, gaps can appear at joints, or cracks can appear in or between individual boards. These are natural properties of wood and are not covered by the warranty.
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